Custom options for additional product-level selections now available

AI Commerce now supports Custom Options alongside options and variants. Custom Options allow you to add extra selections to a product without impacting its SKU, price, or inventory levels.

This feature is ideal when you want to collect additional details from the customer before order confirmation — for example, engraving text, color preferences, or other specifications. If the selection does not affect product availability or price, you can now handle it using a Custom Option.

When to use Custom Options?

• The selection does not impact price or stock.

• You want to add extra choices without managing each combination as a separate SKU.

• Example: For traffic signs, dimensions and materials could be variants (SKU-based), but font or color preference can be a Custom Option.

How to enable Custom Options

1. Understand options vs. variants:

   
   

   • Ensure that the choice does not affect price or stock. If it does, use options or variants instead.

   
   

2. Define the purpose:

   
   

   • Consider whether the choice impacts SKU-level logic. If not, Custom Option is the right approach.

   
   

3. Open the product card in the admin panel:

   
   

   • Go to Catalog, select your product, and open the product details.

   
   

4. Create a new Custom Option:

   
   

   • Navigate to the Custom Options section and click Add new custom option.

   
   

5. Configure the option settings:

   
   

   • Select the input type (e.g., Radiobutton or Checkbox).

   • Define the sort order.

   • Choose whether the selection is required.

   
   

6. Add selectable values:

   
   

   • For example, for color selection, add values such as “black” and “blue.” Radiobutton forces a single choice, while Checkbox allows multiple selections.

   
   

7. Save and publish:

   
   

   • When the product is viewed in the store, customers will see these additional selections. Required options prevent order submission without a selection.

Order information handling

Customer selections made through Custom Options are included in the order as a comment field, for example, when sent to an ERP system. This keeps inventory management separate while still making the choices visible to order handlers.

When not to use Custom Options?

If the choice impacts:

• Price

• Inventory level

• Or has its own SKU

… then use options or variants instead.

Summary

Custom Options enhance AI Commerce’s product modeling when you need additional selections without SKU-level detail. They simplify product management, improve the customer experience, and streamline the ordering process — without extra inventory tracking.