Order status sync now available with Lemonsoft and Tehden

AI Commerce Cloud now supports automatic order status synchronization with Lemonsoft and Tehden ERP systems. This means that order status updates made in the ERP are automatically reflected in the online store, reducing manual work and minimizing errors in customer communication.

How to enable sync:

1. Go to Local & Taxes → Order Status in the admin panel.

2. For each order status, enter the corresponding ERP code into the API ID field (e.g. canbepacked).

3. Do not change the status name or email triggers — only update the API ID.

4. Save your changes. The sync runs automatically once per hour.

   
   

Important notes:

• Status updates are not real-time — the sync runs every hour.

• If a status in the ERP has no corresponding match in the store, the order will not be updated.

• Mapping the statuses is the merchant’s responsibility and should be done carefully during onboarding.

  
  

Manual edits are not supported:

Editing order rows or totals manually in the store is not supported in this integration — even after the order is invoiced. Bi-directional editable syncing would require a separate development project and is only recommended if your store processes dozens of editable orders per day.

Recommendation:

Always make updates directly in your ERP and send the customer an updated confirmation from there. If you want to push modified order data back to the store, this can be implemented with a custom hourly sync — contact us for a quote if needed.