New
Sep 30, 2025
AI Assist has been enhanced in the Ticket Submit tool to improve support efficiency:
Ticket Validation: AI Assist checks categorization and ensures all required details are included. Skipping this step flags the ticket as incomplete, which lowers its priority. Tickets completed with AI Assist guidance are handled faster and more accurately.
Related Articles: While submitting a ticket, AI Assist now displays relevant Knowledge Base articles. This often resolves issues instantly, especially for questions related to expected behavior. Suggested articles are also appended to your ticket, allowing support staff to respond more effectively.
Together, these improvements help you resolve issues more quickly and ensure tickets are processed with the right information.
