New
May 6, 2025
The built-in review system in AI Commerce Cloud has been upgraded with automation: you can now automatically send review requests to registered customers a set number of days after an order. This helps increase review volume, builds trust, and provides valuable product feedback.
How it works:
The review request is sent automatically after the configured delay (e.g. 5 days).
Setting is available at: Admin panel → My Store → Reviews Reminder Date (0 = disabled).
The email includes a direct link to the purchased product.
The link uses a secure token so the customer can leave a review without logging in.
Only registered users can submit reviews. All reviews are marked with a Verified Purchase label.
Available tools for merchants:
Rating criteria management: Add, edit, or remove criteria with star ratings in Reviews → Ratings.
Moderation: View, approve, edit, or reply to reviews directly in the admin panel.
Automatic average calculation: Approved reviews update product ratings and review counts in real time.
Best practices:
Recommended delay: 5–7 days to ensure the product has likely arrived.
Include a friendly message and a clear CTA in the email.
Test the feature with a test purchase to verify email and token functionality.
Highlight the best review quotes in product descriptions for marketing impact.
Why use it:
Boosts trust on product pages.
Improves conversion rates through authentic social proof.
Provides feedback for product development and customer satisfaction tracking.
With this update, AI Commerce Cloud fully automates the timing, user verification, and management of product reviews — saving time while strengthening your store’s credibility.
