Pilot Customer Program
The AI Commerce Cloud Pilot Customer Program is an invitation-only collaboration model for long-standing customers with whom we have built a strong foundation of mutual trust. The purpose of the program is to bring experienced eCommerce managers, B2B commerce leaders, and digital commerce operators closer to product development, particularly in the development of the admin panel, automation capabilities, and AI agents.
The Pilot Customer Program is designed for experienced AI Commerce Cloud customers who understand the realities of managing digital commerce operations and can identify where work could be automated, streamlined, or supported through intelligent tools.
Key focus areas include:
B2B commerce
Admin panel workflows
AI agents
Automation
Merchant operations
Closer connection to product development
Pilot customers gain a more direct channel to discuss upcoming capabilities and provide feedback at an early stage of development.
Early access to new capabilities
Pilot customers may receive access to selected new features before broader release, enabling real-world validation in operational environments.
Opportunity to shape a shared platform
Your feedback helps prioritize capabilities that create value not only for your business, but also for a broader group of AI Commerce Cloud customers.
Early access to new functionality is valuable because real commerce operations reveal how a feature should be expanded, refined, or further developed.
Feedback from pilot customers helps direct product development toward the areas where automation, AI agents, or admin panel tools can save the most time and create the highest operational impact.
Where your input matters most
Repetitive admin panel workflows and manual tasks
Practical roles for AI agents in day-to-day commerce operations
Automation that saves time or reduces errors
Capabilities that can scale value across multiple customers
Pilot Program FAQ
What does pilot development focus on?
Pilot development focuses on the admin panel, automation, and AI agents within AI Commerce Cloud. The goal is to identify where intelligent tools can create the most value in real commerce operations. With feedback from experienced merchants and commerce operators, we can better prioritize which AI agents, automations, and admin panel capabilities should be developed first.
Why are pilot customers involved in product development?
The potential of AI in digital commerce is significant, but the most valuable use cases are best identified through real operational experience. Pilot customers help us understand which tasks take the most time, where manual work creates friction, and where automation or AI agents could provide measurable business value.
What types of workflows are especially relevant?
We are especially interested in recurring workflows that consume time week after week. These may include commerce management, product data workflows, content management, order handling, reporting, customer service processes, and other operational tasks where automation could reduce manual work or prevent errors.
How does the program support better decision-making?
Pilot development helps identify where commerce teams need clearer visibility into products, orders, customers, content, and operational processes. The objective is to build tools that support better prioritization, faster decision-making, and more efficient day-to-day commerce management.
How are new features introduced?
New functionality should be introduced in a controlled and practical way. Pilot feedback helps ensure that new tools are useful, understandable, and safely manageable before they are released more broadly to other customers.
What is the main objective of the Pilot Customer Program?
The objective is to build a platform that does more on behalf of the merchant. Through pilot customer feedback, AI Commerce Cloud can develop capabilities that are not only technically advanced, but also create concrete operational value in everyday commerce work.
What kind of development does the program focus on?
The program focuses on scalable and broadly applicable capabilities. The purpose is to develop features, automations, and AI-driven tools that can create value for a wider group of AI Commerce Cloud customers and the broader digital commerce market.
