Aleksi Hautamäki – Customer Success Manager
Aleksi joined AI Commerce Cloud in early 2026 in a new role as Customer Success Manager, strengthening our customer-facing expertise and supporting long-term customer success.
Aleksi Hautamäki – Customer Success Manager
Aleksi joined AI Commerce Cloud in early 2026 in a new role as Customer Success Manager, strengthening our customer-facing expertise and supporting long-term customer success.
Aleksi Hautamäki
Customer Success Manager
2
min read
12.1.2026
How did you end up at AI Commerce Cloud?
Two things stood out to me about AI Commerce Cloud from the very beginning: the expertise of the team and the maturity of the platform. The fundamentals are already in place, so time isn’t wasted fixing basic issues. For customers, this shows up in areas such as exceptionally fast load times and a strong foundation for search engine optimization and marketing.
When the core is solid, the focus can shift to what really matters—developing the customer’s eCommerce business in a sustainable way as their needs evolve and their business grows. In practice, this means continuously improving the purchasing experience, delivering powerful B2B and B2C tools, and ensuring the platform develops in a modern and future-proof way.
How did you end up at AI Commerce Cloud?
Two things stood out to me about AI Commerce Cloud from the very beginning: the expertise of the team and the maturity of the platform. The fundamentals are already in place, so time isn’t wasted fixing basic issues. For customers, this shows up in areas such as exceptionally fast load times and a strong foundation for search engine optimization and marketing.
When the core is solid, the focus can shift to what really matters—developing the customer’s eCommerce business in a sustainable way as their needs evolve and their business grows. In practice, this means continuously improving the purchasing experience, delivering powerful B2B and B2C tools, and ensuring the platform develops in a modern and future-proof way.
How did you end up at AI Commerce Cloud?
Two things stood out to me about AI Commerce Cloud from the very beginning: the expertise of the team and the maturity of the platform. The fundamentals are already in place, so time isn’t wasted fixing basic issues. For customers, this shows up in areas such as exceptionally fast load times and a strong foundation for search engine optimization and marketing.
When the core is solid, the focus can shift to what really matters—developing the customer’s eCommerce business in a sustainable way as their needs evolve and their business grows. In practice, this means continuously improving the purchasing experience, delivering powerful B2B and B2C tools, and ensuring the platform develops in a modern and future-proof way.
My current role
As a Customer Success Manager, I help customers succeed with AI Commerce Cloud in day-to-day operations. I’m involved in eCommerce development projects ranging from visual and functional improvements to broader business and process logic.
For new store launches, I act as the project manager and take responsibility for specifications, monitoring implementation progress, coordinating testing, and supporting the launch and post-launch development.
As a Customer Success Manager, I help customers succeed with AI Commerce Cloud in day-to-day operations. I’m involved in eCommerce development projects ranging from visual and functional improvements to broader business and process logic.
For new store launches, I act as the project manager and take responsibility for specifications, monitoring implementation progress, coordinating testing, and supporting the launch and post-launch development.
As a Customer Success Manager, I help customers succeed with AI Commerce Cloud in day-to-day operations. I’m involved in eCommerce development projects ranging from visual and functional improvements to broader business and process logic.
For new store launches, I act as the project manager and take responsibility for specifications, monitoring implementation progress, coordinating testing, and supporting the launch and post-launch development.
Experience and expertise
I have worked for five years at the customer interface of both B2B and B2C eCommerce, across multiple industries and with online stores of varying sizes. This experience is complemented by my own background as an eCommerce merchant, which means solutions are always designed with real-world operations and daily workflows in mind.
I’m used to understanding the eCommerce value chain end to end. ERP systems, product information, marketing, usability, and the purchasing journey are all interconnected—and the best results are achieved when the whole picture is clear and aligned.
I have worked for five years at the customer interface of both B2B and B2C eCommerce, across multiple industries and with online stores of varying sizes. This experience is complemented by my own background as an eCommerce merchant, which means solutions are always designed with real-world operations and daily workflows in mind.
I’m used to understanding the eCommerce value chain end to end. ERP systems, product information, marketing, usability, and the purchasing journey are all interconnected—and the best results are achieved when the whole picture is clear and aligned.
I have worked for five years at the customer interface of both B2B and B2C eCommerce, across multiple industries and with online stores of varying sizes. This experience is complemented by my own background as an eCommerce merchant, which means solutions are always designed with real-world operations and daily workflows in mind.
I’m used to understanding the eCommerce value chain end to end. ERP systems, product information, marketing, usability, and the purchasing journey are all interconnected—and the best results are achieved when the whole picture is clear and aligned.
Key projects and achievements
I’ve been involved in building clear, functional eCommerce solutions where the purchasing flow, user experience, and business logic are carefully tailored to everyday needs. In B2B projects especially, this often means clarifying processes and roles so that ordering remains smooth and efficient for repeat customers.
My background is also valuable in cases where eCommerce logic extends beyond a traditional shopping cart, such as order systems or portal-style solutions.
I’ve been involved in building clear, functional eCommerce solutions where the purchasing flow, user experience, and business logic are carefully tailored to everyday needs. In B2B projects especially, this often means clarifying processes and roles so that ordering remains smooth and efficient for repeat customers.
My background is also valuable in cases where eCommerce logic extends beyond a traditional shopping cart, such as order systems or portal-style solutions.
I’ve been involved in building clear, functional eCommerce solutions where the purchasing flow, user experience, and business logic are carefully tailored to everyday needs. In B2B projects especially, this often means clarifying processes and roles so that ordering remains smooth and efficient for repeat customers.
My background is also valuable in cases where eCommerce logic extends beyond a traditional shopping cart, such as order systems or portal-style solutions.
Working style and core strengths
I enjoy working in a structured way where decisions are translated into concrete actions. My goal is for customers to always have a clear understanding of what happens next—and why.
My areas of expertise include:
Improving the purchasing journey and overall buying experience
Solution design and translating requirements into implementable specifications
Developing user experience and visual design
B2B eCommerce processes and operating models
Continuous development and prioritization with clear business impact
I enjoy working in a structured way where decisions are translated into concrete actions. My goal is for customers to always have a clear understanding of what happens next—and why.
My areas of expertise include:
Improving the purchasing journey and overall buying experience
Solution design and translating requirements into implementable specifications
Developing user experience and visual design
B2B eCommerce processes and operating models
Continuous development and prioritization with clear business impact
I enjoy working in a structured way where decisions are translated into concrete actions. My goal is for customers to always have a clear understanding of what happens next—and why.
My areas of expertise include:
Improving the purchasing journey and overall buying experience
Solution design and translating requirements into implementable specifications
Developing user experience and visual design
B2B eCommerce processes and operating models
Continuous development and prioritization with clear business impact
Values and philosophy
I listen carefully to customer needs and aim to find the best possible solution for each situation. Often, the most effective and fastest approach is to leverage proven patterns of a modern eCommerce platform—solutions that are tested, maintainable, and deliver results quickly.
Sometimes customization is needed, but always in a controlled and well-justified way. The goal is consistently the same: clear value and measurable impact—no unnecessary complexity.
I listen carefully to customer needs and aim to find the best possible solution for each situation. Often, the most effective and fastest approach is to leverage proven patterns of a modern eCommerce platform—solutions that are tested, maintainable, and deliver results quickly.
Sometimes customization is needed, but always in a controlled and well-justified way. The goal is consistently the same: clear value and measurable impact—no unnecessary complexity.
I listen carefully to customer needs and aim to find the best possible solution for each situation. Often, the most effective and fastest approach is to leverage proven patterns of a modern eCommerce platform—solutions that are tested, maintainable, and deliver results quickly.
Sometimes customization is needed, but always in a controlled and well-justified way. The goal is consistently the same: clear value and measurable impact—no unnecessary complexity.
My role for the company and its customers
I make sure customers get full value from AI Commerce Cloud in their daily operations. I keep the overall picture under control, act as a link between customers and product development, and ensure agreed actions are delivered successfully.
I make sure customers get full value from AI Commerce Cloud in their daily operations. I keep the overall picture under control, act as a link between customers and product development, and ensure agreed actions are delivered successfully.
I make sure customers get full value from AI Commerce Cloud in their daily operations. I keep the overall picture under control, act as a link between customers and product development, and ensure agreed actions are delivered successfully.
Strengths in customer interaction
I’m approachable and communicate clearly. I simplify complex topics as much as possible and ensure customers always feel confident about where things stand and what will happen next.
I’m approachable and communicate clearly. I simplify complex topics as much as possible and ensure customers always feel confident about where things stand and what will happen next.
I’m approachable and communicate clearly. I simplify complex topics as much as possible and ensure customers always feel confident about where things stand and what will happen next.
Personality and interests
I live in Tampere with my family. Outside of work, I enjoy combat sports and golf. Exercise and spending time with friends provide a great balance to everyday work life.
I live in Tampere with my family. Outside of work, I enjoy combat sports and golf. Exercise and spending time with friends provide a great balance to everyday work life.
I live in Tampere with my family. Outside of work, I enjoy combat sports and golf. Exercise and spending time with friends provide a great balance to everyday work life.
Favorite book & Personal motto
Jorma Ollila – Impossible Success
“Screw it, let’s do it.”
Jorma Ollila – Impossible Success
“Screw it, let’s do it.”
Jorma Ollila – Impossible Success
“Screw it, let’s do it.”
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Ready to see it in action?
Experience how automation and integrations simplify your daily work.
GDPR
COMPLIANT
Future-proof eCommerce built in the EU
© 2026 AI Commerce Cloud. All rights reserved.
Ready to see it in action?
Experience how automation and integrations simplify your daily work.
GDPR
COMPLIANT
Future-proof eCommerce built in the EU
© 2026 AI Commerce Cloud. All rights reserved.
