Organization Management for B2B Customers
Learn how AI Commerce Cloud enables secure, role-based purchasing for business accounts. Manage users, permissions, and orders at the organization level with reduced admin workload.
Organization Management for B2B Customers
Learn how AI Commerce Cloud enables secure, role-based purchasing for business accounts. Manage users, permissions, and orders at the organization level with reduced admin workload.
Petro Mäntylä
Chief Technology Officer
2
min read
6.12.2025
A structured way to manage business accounts in AI Commerce Cloud
In B2B commerce, purchasing rarely happens through a single user. Multiple employees may place orders on behalf of the same company, roles differ, and access must be controlled.
AI Commerce Cloud’s Organization Management enables companies to manage buyers, roles, and order visibility under one corporate account.
This reduces manual work for store administrators and ensures a secure, company-specific ordering experience.
A structured way to manage business accounts in AI Commerce Cloud
In B2B commerce, purchasing rarely happens through a single user. Multiple employees may place orders on behalf of the same company, roles differ, and access must be controlled.
AI Commerce Cloud’s Organization Management enables companies to manage buyers, roles, and order visibility under one corporate account.
This reduces manual work for store administrators and ensures a secure, company-specific ordering experience.
A structured way to manage business accounts in AI Commerce Cloud
In B2B commerce, purchasing rarely happens through a single user. Multiple employees may place orders on behalf of the same company, roles differ, and access must be controlled.
AI Commerce Cloud’s Organization Management enables companies to manage buyers, roles, and order visibility under one corporate account.
This reduces manual work for store administrators and ensures a secure, company-specific ordering experience.
What problem does Organization Management solve?
Challenges in B2B purchasing often include:
Orders placed under the wrong user account
Confusion over who is allowed to place orders
Limited visibility into company-wide order history
Online store admins must make frequent user adjustments
With Organization Management, companies take control of their own users and order permissions.
Challenges in B2B purchasing often include:
Orders placed under the wrong user account
Confusion over who is allowed to place orders
Limited visibility into company-wide order history
Online store admins must make frequent user adjustments
With Organization Management, companies take control of their own users and order permissions.
Challenges in B2B purchasing often include:
Orders placed under the wrong user account
Confusion over who is allowed to place orders
Limited visibility into company-wide order history
Online store admins must make frequent user adjustments
With Organization Management, companies take control of their own users and order permissions.
How Organization Management works: roles and hierarchy
An organization in AI Commerce Cloud consists of a company account with assigned users and roles. The hierarchy includes:
Role | What can they do? |
|---|---|
Store Administrator | Creates organizations and assigns the first Admin user |
Organization Admin | Manages the company’s users and permissions, sees all orders |
Organization Users | Can either place orders (Orderer) or only view products and prices (Viewer), depending on the role |
Once an organization is created, the store administrator can link existing customer accounts to it. From there, the company admin manages everything without store admin involvement.
An organization in AI Commerce Cloud consists of a company account with assigned users and roles. The hierarchy includes:
Role | What can they do? |
|---|---|
Store Administrator | Creates organizations and assigns the first Admin user |
Organization Admin | Manages the company’s users and permissions, sees all orders |
Organization Users | Can either place orders (Orderer) or only view products and prices (Viewer), depending on the role |
Once an organization is created, the store administrator can link existing customer accounts to it. From there, the company admin manages everything without store admin involvement.
An organization in AI Commerce Cloud consists of a company account with assigned users and roles. The hierarchy includes:
Role | What can they do? |
|---|---|
Store Administrator | Creates organizations and assigns the first Admin user |
Organization Admin | Manages the company’s users and permissions, sees all orders |
Organization Users | Can either place orders (Orderer) or only view products and prices (Viewer), depending on the role |
Once an organization is created, the store administrator can link existing customer accounts to it. From there, the company admin manages everything without store admin involvement.
Core functions
Create a new organization in the admin panel: Tools > Organizations
Add customer accounts to an existing organization via the Customer details view
Organization Admins can add, edit, or remove their users directly in the storefront interface
Ordering rights are role-based: only designated buyers may place orders
Order visibility at organization level: Admins see all orders linked to their company
Note: ERP integration is optional and handled as a separate customization request
Create a new organization in the admin panel: Tools > Organizations
Add customer accounts to an existing organization via the Customer details view
Organization Admins can add, edit, or remove their users directly in the storefront interface
Ordering rights are role-based: only designated buyers may place orders
Order visibility at organization level: Admins see all orders linked to their company
Note: ERP integration is optional and handled as a separate customization request
Create a new organization in the admin panel: Tools > Organizations
Add customer accounts to an existing organization via the Customer details view
Organization Admins can add, edit, or remove their users directly in the storefront interface
Ordering rights are role-based: only designated buyers may place orders
Order visibility at organization level: Admins see all orders linked to their company
Note: ERP integration is optional and handled as a separate customization request
Who benefits from this feature?
B2B businesses where multiple employees place orders
Companies requiring clear user permission structures
Online stores wanting to reduce manual account management
Organizations that want all orders under one company account
B2B businesses where multiple employees place orders
Companies requiring clear user permission structures
Online stores wanting to reduce manual account management
Organizations that want all orders under one company account
B2B businesses where multiple employees place orders
Companies requiring clear user permission structures
Online stores wanting to reduce manual account management
Organizations that want all orders under one company account
Key benefits
A secure and efficient way to manage corporate buyers
Clear role and permission hierarchy — only the right users can order
Self-service user management for organizations
Transparent order tracking: all orders in one place
Ability to limit order actions and payment behavior inside the organization based on roles
A secure and efficient way to manage corporate buyers
Clear role and permission hierarchy — only the right users can order
Self-service user management for organizations
Transparent order tracking: all orders in one place
Ability to limit order actions and payment behavior inside the organization based on roles
A secure and efficient way to manage corporate buyers
Clear role and permission hierarchy — only the right users can order
Self-service user management for organizations
Transparent order tracking: all orders in one place
Ability to limit order actions and payment behavior inside the organization based on roles
Summary
AI Commerce Cloud’s Organization Management provides a reliable and scalable model for business customer management. By grouping users, permissions, and orders into a structured organization, companies can use the online store efficiently — and store administrators can focus on growth instead of daily user modifications.
If your goal is to enable corporate customers to purchase with the right permissions and shared visibility - this feature solves exactly that.
AI Commerce Cloud’s Organization Management provides a reliable and scalable model for business customer management. By grouping users, permissions, and orders into a structured organization, companies can use the online store efficiently — and store administrators can focus on growth instead of daily user modifications.
If your goal is to enable corporate customers to purchase with the right permissions and shared visibility - this feature solves exactly that.
AI Commerce Cloud’s Organization Management provides a reliable and scalable model for business customer management. By grouping users, permissions, and orders into a structured organization, companies can use the online store efficiently — and store administrators can focus on growth instead of daily user modifications.
If your goal is to enable corporate customers to purchase with the right permissions and shared visibility - this feature solves exactly that.
Frequently Asked Questions (Organization Management in AI Commerce Cloud)
What is “Organization Management” and why should my company use it?
What is “Organization Management” and why should my company use it?
What is “Organization Management” and why should my company use it?
Who can create an organization and add users?
Who can create an organization and add users?
Who can create an organization and add users?
What user roles exist and what permissions do they have?
What user roles exist and what permissions do they have?
What user roles exist and what permissions do they have?
How are existing customer accounts linked to an organization?
How are existing customer accounts linked to an organization?
How are existing customer accounts linked to an organization?
Does Organization Management automatically integrate with ERP or other backend systems?
Does Organization Management automatically integrate with ERP or other backend systems?
Does Organization Management automatically integrate with ERP or other backend systems?
Does Organization Management reduce maintenance work for the store owner?
Does Organization Management reduce maintenance work for the store owner?
Does Organization Management reduce maintenance work for the store owner?
Table of contents
Petro Mäntylä
Chief Technology Officer
Petro is responsible for the technical direction and product architecture of AI Commerce Cloud. With over a decade of experience in scalable digital commerce solutions, he specializes in automation, system integrations, and modern cloud architectures that eliminate technical debt and drive long-term business performance.
info@aicommerce.fi
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Ready to see it in action?
Experience how automation and integrations simplify your daily work.
GDPR
COMPLIANT
Future-proof eCommerce built in the EU
© 2025 AI Commerce Cloud. All rights reserved.
Ready to see it in action?
Experience how automation and integrations simplify your daily work.
GDPR
COMPLIANT
Future-proof eCommerce built in the EU
© 2025 AI Commerce Cloud. All rights reserved.
