Improved POS payment flow with real-time status polling for postpaid cards

We’ve enhanced the AI Commerce Cloud point-of-sale (POS) payment flow for transactions involving postpaid cards. Instead of confirming payment immediately, the system now sets the order status to “Pending Payment” right after order creation. A payment popup remains open and actively monitors the status in real time.

The POS system polls the API every second, fetching the order status directly from the database. Once the status changes to “Paid,” a green success message with the current status is displayed to the user.

If the payment fails, the status is updated to “Cancelled,” and a red error message appears, clearly showing the status name.

The popup does not close automatically and will continue to wait for up to 10 minutes for a payment confirmation. If no confirmation is received within this window, the order remains in the “Pending Payment” status.

This update improves reliability and transparency for merchants and customers, especially in scenarios where postpaid cards are used and additional authorization time is required.