New ERP resend functionality and customer ID display for seamless order recovery

AI Commerce Cloud introduces a powerful improvement for merchants using ERP integrations: the ability to resend orders and customer accounts directly to the ERP system. This feature is especially valuable when an order has become stuck and cannot be processed to the ERP, or if an order was manually created outside the normal checkout flow and later needs to be pushed to the ERP.

With the new “Resend ERP” button, merchants can quickly and reliably resend any order or customer data without requiring technical intervention or support tickets. This ensures that all order and customer data stays synchronized between AI Commerce Cloud and your ERP, reducing manual reconciliation work and avoiding fulfillment delays.

Additionally, on the customer profile page in the admin panel, the “API Customer ID” field is now displayed. This identifier shows the exact ERP customer record to which the e-commerce customer is linked, providing full transparency and facilitating efficient customer support and data troubleshooting.

Currently, this functionality is available for merchants using the Tehden ERP integration. Support for other ERP systems will be gradually rolled out in future updates, further strengthening the flexibility and resilience of AI Commerce Cloud’s integration capabilities.

This improvement empowers merchants to maintain clean, accurate, and up-to-date data across systems, reinforcing operational efficiency and improving the customer experience.