Improvement
Dec 2, 2025
The Forgot Password flow has been redesigned to improve account security and user experience. The system no longer sends automatically generated new passwords to customers. Instead, every password reset request now triggers a personal, time-limited, single-use reset link.
Key enhancements include:
Reset link validity: 24 hours
Single-use security: Once the password is changed, the link becomes invalid
User-driven reset: Customers create their own new password, increasing security and reducing support requests
This change aligns AI Commerce Cloud with modern security best practices and ensures that sensitive credentials are never sent directly via email.

