Centralisoitu asiakaspalvelu AI Commercen FAQ-toiminnon avulla

1. Product-Specific Questions and Answers:

On product pages, customers can ask product-specific questions, which merchants can easily answer through the admin panel. The responses are displayed publicly with the respective product, providing immediate information to other customers.

2. Centralized FAQ Page:

A separate FAQ page on the online store can compile general questions and answers, such as those related to orders, returns, and deliveries. This reduces the workload of customer service and provides customers with quick solutions to common questions.

Key Features

• Question Management: All questions are listed in the admin panel, displaying the question date, product code, and customer information.

• Easy Communication: The customer's name and email address appear alongside the questions, enabling direct email contact.

• Automatic Notifications: The merchant receives an email notification for each new question, allowing for prompt and smooth responses.

• Public and Private Answers: Merchants can publish an answer on the product page and use the same message as a personalized email response to the customer.

Benefits for Your Online Store

1. Improved Customer Experience: Customers get answers to their questions quickly, enhancing their shopping experience and building trust in your online store.

2. Efficiency in Customer Service: A centralized admin panel and clear process reduce the time spent managing messages.

3. Information Sharing: Public answers on product pages and a centralized FAQ page reduce repetitive queries, saving time for both customers and merchants.

4. Sales Promotion: Clear and timely responses can remove purchasing barriers and expedite buying decisions.

Practical Example

On a product page, a customer might ask:

“Does this product include all necessary installation accessories?”

The merchant responds directly through the admin panel:

“Yes, the product includes all installation accessories. Also, check our additional accessories here [link].”

The response is published on the product page and can be sent to the customer personally via email.

A centralized FAQ page might compile frequently asked questions such as:

• How do I make a return?

• What payment methods can I use?

• How long does delivery take?

Summary

AI Commerce's FAQ functionality enhances online store customer service and provides a clear process for answering customer inquiries. This feature allows you to save time, reduce repetitive questions, and improve customer satisfaction. The centralized FAQ page and public answers on product pages work together as an effective customer service tool.

Implement AI Commerce's FAQ function and elevate your online store's customer service to the next level!