Lauri Koskensalo
Head of Growth
2
min read
3.3.2025
Why is an AI agent a significant innovation?
Instant problem solving: Get solutions without unnecessary support requests or sifting through manuals. For example, ask how to set up a new payment method, and you'll get an answer right away.
Sales optimization: The AI agent helps to utilize the smart features of AI Commerce more effectively and provides practical tips for increasing sales.
Comprehensive knowledge base: The agent is trained on a knowledge base created by experts at AI Commerce – and new content is continuously added. You'll always be up to date with the latest features and best practices.
Real-time support directly from the dashboard
The AI Commerce Cloud virtual assistant is at your disposal directly in the dashboard of all AI Commerce Cloud online stores.
Example: “How do I get the products in a customer's shopping cart ordered for them at their request?”
In response, the virtual assistant provides detailed instructions, links to training materials, and tips for best practices.
This is how it works (see video)
In the video, you will see concretely how the question-answer mechanism works in practice. You will notice how fast and intuitive problem-solving is with the assistance of the virtual assistant.
The main benefits for an online retailer
1. Time Savings
You can focus on strategic choices while the Agent handles technical advice.
2. Reliable Solution Proposals
The Agent bases its responses on data provided by our experts, ensuring accuracy without the typical misinterpretations of artificial intelligence.
3. Broader Tool Usage
You will receive recommendations for new features that are already in use on the AI Commerce platform, but of which you may not yet be aware.
4. Safe and Reliable
All responses and processed data go through a secure cybersecurity infrastructure. The AI Commerce maintenance team ensures high-quality operation continuously.
This is how you get started
